Customer Experience at Contact Centers and Knowledge Management. We see many methods used to improve the starting skill level of the agents being implemented. Unfortunately some of these methods used actually result in extremely high cost of operations as well as poor customer experience. Unless contact center adopts a fundamental different approach to agent learning process delivering consistent experience will remain unfulfilled dream.

Please enter the sequence of characters in the field below.

bon maintenant a vos com et si vous avez des idée pourquoi pas. En attendan voisi des videos de mon neveux. Subscribe to my blog! Please enter the sequence of characters in the field below.

Please enter the sequence of characters in the field below. Please enter the sequence of characters in the field below.